How to Build a Customer-Centric Social Organization

Free Custom Webcast: March 9, 2017 at 1PM EST

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Social Intelligence - the process of driving business strategy with data derived from Social Media is becoming a top priority for many enterprises, as it is critical for understanding and optimizing marketing initiatives across organizational departments.

This webinar will provide a clear blueprint of best practices for building a customer-centric social infrastructure that effectively connects Social Data across the enterprise. We will help you determine which use cases are valuable for your organization, while mapping out a framework for KPIs that align to common business goals across verticals.

Learn how to:

  • Build social teams based on business goals and organizational needs
  • Leverage social intelligence data to optimize marketing, sales, and operational strategies
  • Align KPIs with business goals and standard social intelligence use cases
  • Map social intelligence strategies to overall enterprise goals to ensure organizational excellence across channels

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Event Details

Thursday, March 09, 2017
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