Hundreds -- no, make that thousands, or maybe millions, or
gazillions -- of media outlets, large and small, online and off,
did what they always do when Apple introduces new stuff: They
dutifully lined up to consume, and regurgitate, Apple's multimedia
spiel.
Speaking of content strategy, for many years one of the most
powerful people at Apple was chief content strategist Katie Cotton
-- except her title was actually VP of worldwide
communications.
Cotton retired in May after 18 years and still hasn't been
formally replaced (though Apple did just hire
Marcela Aguilar from Gap to serve as director of global
marketing communications, a non-VP position that will presumably
annex much of Cotton's old portfolio).
Cotton was a hard-ass, and some people, frankly, don't miss her,
though the systems she set in place at Apple -- particularly in
regard to the manipulation of the press surrounding product
rollouts -- remain mostly welded in place.
As Re/code's
Kara Swisher wrote when Cotton announced her retirement, there
were some controversial flashpoints surrounding the VP in recent
years, like "accusations that she lied during the protracted
illness of co-founder and CEO [Steve] Jobs, an issue over which she
threw a pretty big cloak in what was an unusual and difficult
situation" and "the options backdating scandal, another event where
Cotton played very hard."
But the real problem many in the media had with Cotton is that
she was brutal about freezing out a lot of journalists and news
organizations, while carefully cultivating a short list of
favorites who could be counted on to be friendly to Apple. Of
course, every PR person plays favorites, but Cotton was a
particularly merciless player. (Swisher acknowledges that she was
on Cotton's good side.)
Over the summer, the media has been picking apart Cotton's
legacy while playing a high-stakes guessing game about her
replacement. (Former White House press secretary Jay Carney, who
just joined CNN as a commentator last week, was said to be in the
running to replace Cotton. That should give you a sense of the aura
and pretentions surrounding Cotton's position in the Kremlin -- er,
Cupertino -- hierarchy.)
Most notably, 9to5Mac.com ran a lengthy, nine-part feature by
Mark Gurman titled
"Seeing Through the Illusion: Understanding Apple's Mastery of the
Media," complete with chapters titled "Strategies: The 'Art of
Deep Background' and Controlling the Press" and "The Departure of a
'Tyrant'" (guess who!).
"With Steve Jobs no longer around and a somewhat gentler Tim
Cook in charge," Gurman wrote, "the fear that Cotton instilled
within her own organization no longer worked. Current and former
employees told us that the only surprising thing about Cotton's
departure is that it took nearly three years after Jobs died."
Cook does indeed seem to be "gentler" than Steve Jobs, but you
also get the sense that he's more of a pragmatist, too.
Steve Jobs was a god who lived in a bubble of his own making.
Tim Cook is a mortal who has endured trials by fire -- from the
Apple Maps fiasco to the iCloud celebrity-nude hacking scandal --
that showed that top-down control of the modern media ecosystem
isn't as cut-and-dried as it was when Katie Cotton first took
control of PR at Apple.
The truth is, the secret sauce in Cotton's recipe for success
wasn't her own concoction -- it was the success of Apple
overall as an engineering and lifestyle company.
The products rolled out during her tenure were, simply,
phenomenal. They became massive hits not because Cotton was
ruthlessly clever about controlling coverage of them; they became
massive hits because millions of consumers around the world
actually wanted them.
It's a lot easier to be the tyrant with the clipboard at the
media VIP lounge if there's something inside that everybody
craves.
The real test of the post-Cotton era comes in 2015 when the
Apple Watch hits stores. If it's not a runaway hit out of the gate,
then Apple will need a lot more real friends -- real loyalists --
among the media than Cotton ever allowed.
Because the thing is, all of those media people who write
glowingly about Apple -- all of those content strategists working
pro bono for Apple -- are actually fair-weather friends.
And many of them, left to stand outside the velvet ropes all
these years, are secretly bitter about Apple.
Simon Dumenco is the "Media Guy" columnist for Advertising
Age. You can follow him on Twitter @simondumenco.