Traumatized by Working at Comcast? Meet Your Therapist

The Verge Is Running a Series of Posts in Which Comcast Employees Tell All

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Comcast headquarters in Philadelphia.
Comcast headquarters in Philadelphia. Credit: Bradley C. Bower/Bloomberg

Comcast just wants to move forward with its planned marriage to Time Warner Cable, but the internet has different ideas. In the wake of the recent Comcast customer service call from hell -- in which an insanely aggressive Comcast customer service rep was recorded berating a customer, Ryan Block, who just wanted to cancel his service -- there is plenty of fresh doubt being expressed about the wisdom of allowing the two most hated companies in America, according to the American Customer Satisfaction Index, to merge.

Now Block's recording, which has been played nearly 5.5 million times on SoundCloud, has inspired something of a massive journalism-meets-therapy project. This week and in weeks to come, The Verge is publishing a series of posts that amount to a Comcast employee tell-all. The first, titled "Comcast Confessions: when every call is a sales call" and subtitled "More than 100 Comcast employees spoke to The Verge about life inside the nation's largest cable and broadband company," focuses on the company's "relentless pursuit of ever-greater sales."

Ryan Block, for one, approves, per a tweet he posted this afternoon:

Simon Dumenco is the "Media Guy" columnist for Advertising Age. You can follow him on Twitter @simondumenco.

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