Owen, 38, has been in the retail media space for more than 10 years, and she has seen it evolve from the manual process of working with retailers to the online, data-driven behemoth that exists today. Amazon, Walmart, Target, Lowe’s, CVS, Walgreens, Dollar General and Home Depot are just the tip of the retail media iceberg. And UM’s new platform is meant to make it easier for clients to understand the space that is booming.
Shoptimizer automates planning, buying and analyzing campaigns across the hundreds of retail media networks that have popped up in recent years. There is no denying the importance of this space, which will account for about $45.15 billion in ad spend this year in the U.S., an increase of 20% from 2022, according to Insider Intelligence. When it launched Shoptimizer, UM also said its commerce practice manages more than $2 billion globally.
“We’re really trying to make the space easy for our clients,” Owen said, “but also teaching them the complexity of what commerce really is.”
UM is guiding brands to think more strategically about retail media, she said. Retail media buying used to be considered a tactic. “But we’ve evolved that over the last year or so,” Owen said, “and we’ve called it ‘commerce as a strategy,’ so making everything shoppable everywhere all the time ... and the latest is ‘commerce is content.’”
Owen said she has a few guiding principles: “Never say you’re sorry. Don’t apologize. Progress over perfection and go with your gut.” Owen also is a marathon runner and plans to participate in London’s race next April. She said running is about “trying to do one thing a day that betters yourself." Owen added, “So that’s the time that I take to do that.”