“It took a lot of courage to talk about cheating,” said Stuart Heflin, Quest’s senior VP and general manager. “It needed to be clearly absurd humor to make sure viewers knew we weren’t promoting anything nefarious. But we wanted to show that Quest can be a hack and get away from the idea that you can’t eat food that tastes good, that also doesn’t take away from your personal quest.”
The campaign saw a nearly 100% video completion rate, and Quest’s sales growth went from 11% to 14% within the first eight weeks of the campaign’s launch, according to the brand.
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Quest’s tone is different from that of other nutrition brands that might focus on “gym bros” or extreme athletes. But Heflin says Quest has been more focused on being a brand for everyone, including women and working professionals who might need high-protein snacks on the go.
“When the world zigs, we zag,” Heflin said. “The ‘zig’ is that, to be successful, you need to work out rigidly and eat certain things. But our ‘zag’ is that the road to success can be paved with nacho cheese chips and chocolate chunks. We are the cheat so that consumers don’t have to give up brownies, cookies, chips or beverages.”
This year, Quest also expanded into iced coffee, brownies and muffins.
Heflin is also a steward of Quest’s grant program, “Quest for Impact,” which funds organizations that use health and fitness to serve local communities. Last year, Quest awarded $80,000 in grants, including to 5-Eleven Hoops, which runs basketball clinics for kids on the autism spectrum.