Mildenhall said he found it “offensive” when the agency showed up with “eight white executives.”
“I was like, I’m a Black CMO, look at the diversity on my side of the table. There is no diversity on your side of the table,’” Mildenhall said during his panel discussion.
“I need to understand how you’re going to speak of the Black and Brown community and not to the Black and Brown community. And you know what the [agency’s] response was? One exec said, ‘Well, actually, Jonathan, we do know that Hispanics over-index on soccer and they like music.’ No fucking shit. So even just three months ago, a billion-dollar media review with a Black CMO, I’m faced with a bunch of white people telling me that the big breakthrough insight for the Hispanic community is soccer and music.”
Mildenhall told Ad Age he hopes other Black CMOs will also have the “conviction” to push for diverse teams.
“It takes the voices of leaders to be consistent and to be loud and, quite frankly, be angry when the industry keeps showing up in a way that hasn’t changed for the last three decades,” he said.
PMG said it was not able to reach its executives for comment at deadline.
Two other brands supporting diversity as a business building initiative were Kellanova and Shipt. Recalling conversations she had with leadership after joining the company amid the racial unrest of 2020, Charisse Hughes, chief growth officer at Kellanova, said “We learned that the multicultural population has $4 trillion in spending power. They’re real dollars, there’s real opportunity here, and being able to use that data and insights and understanding these populations to engage more deeply was our opportunity.”
As a result, Kellanova developed a program called the K Way of Inclusive Marketing to develop inclusive marketing and communications strategies. “It was probably one of the most important initiatives we’ve done in the last five to seven years,” Hughes said.
But it starts with pushing the diversity agenda, including with events like Blackweek, said Allison Stadd, senior VP of brand culture and media at Shipt. “If you aren’t uncomfortable, you’re not really listening,” she said, adding that Shipt has done numerous listening exercises for its customers.
Also: Why Reckitt is prioritizing multicultural marketing
Walking the walk
In 2023, Black founders in the U.S. raised a mere 0.48% of all venture dollars—roughly $661 million out of $136 billion, according to TechCrunch. Les Brun, founder, chairman and CEO of Ariel Alternatives, said that following George Floyd’s murder there was a surge in interest to support Black businesses, but there hasn’t been much actual follow-through.
Jerri DeVard, founder and CEO of the Black Executive CMO Alliance, speaking on a panel with Nadja Bellan-White, CEO of SS+K, polled the audience and found consensus in the room—diversity has improved in marketing compared to 10 years ago but has been in decline for the past three years and is in a worse place than one year ago.