Appoint someone to spearhead AI use
A good first step to using generative AI in advertising is appointing one person at your agency or within your marketing team to look into the ways it can be safely used, according to several of the experts including lawyers who spoke with Ad Age for this story.
There are many resources advertisers and marketers can lean on to keep up with the developments in generative AI including alerts from the Federal Trade Commission (for those in the U.S.) and law firms, said Katie Gardner, partner at law firm Gunderson Dettmer. Since the technology is evolving so quickly, Gardner suggested agencies and marketers appoint one person whose full-time job is to understand how the rest of the company can implement and experiment with generative AI.
“They really need a person or group for keeping up with what’s happening and making sure that they’re staying on top of any changes,” Gardner said.
Several agencies have already hired people in such a role. Accenture Song, for example, recently hired Arun Kumar to lead the agency’s team focused on devising solutions around data and AI, as its parent company invests $3 billion into AI over the next couple of years.
Nick Watts, partner at creative production agency Hook, took on the role of chief AI officer at the beginning of 2024 to understand the possible use cases for generative AI at his company. He told Ad Age that part of his job has been presenting a monthly report for the agency. “I’ll do tutorials. I’ll show stuff off in some departmental meetings … I distill it down to one hour a month,” he said.
Watts outlined his routine for keeping up with the developments in the space: “A morning cup of coffee and scouring the internet in different places.” He said social media can be a good resource. “Even [reading through] Reddit and X [formerly Twitter], finding the right people to stay connected to because it all just gets posted out there,” he said.
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Use generative AI for internal use
The biggest concern about potential copyright infringement with generative AI in advertising focuses on the output, several of the experts and lawyers said. That means an agency, marketer or generative AI developer is most likely to get sued if something that is copyrighted ends up in an AI-created ad that is public. And who exactly is liable for that is also still up in the air at the moment.
“The huge issue is how these tools and models have been trained in the first place,” said Roch Glowacki, managing associate on the digital, commerce and creative team at law firm Lewis Silkin. Did the data “come from legitimate sources or not? If you are an advertiser and your marketing team is working on something or you’re engaging an agency and they are using these generative AI tools, there’s a question of whether the content that it spits out is potentially infringing third-party rights.”
This is why multiple ad industry insiders said it’s best to use generative AI tools for internal matters, including strategy planning within a marketing team or for sparking ideas for creative campaigns at an agency.
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“There’s a stage in this sort of development process where the agency or the marketer should be able to play around with these tools to just, at least, create new ideas they might not necessarily [think of],” Glowacki said. “What sometimes ends up happening is, you give [the generative AI app] 10 different prompts, you see what it has generated and then you get an 11th idea, which is actually your idea, and you go off and then you shoot it yourself or you get the right people in the room to deliver it.”
When litigation started arising, many marketers told their employees and vendors, including agencies, they couldn’t use generative AI tools at all, according to Simon Francis, founder and executive chairman of consultancy Flock Associates. That’s still the case for some companies but his firm has since put together a risk assessment to help brands and agencies use generative AI tools in safe ways as they don’t seem to be going anywhere anytime soon and the greater risk may be in not using them at all.