While plenty of agencies rushed to implement remote work-from-home arrangements as COVID set in, Closed Loop barely had to do anything. That’s because the Roseville, Calif.-based digital media shop already has a remote work culture. More than 70% of the agency’s 25 employees work remotely, some of them scattered across the country. For those people who work at headquarters, perks include free lunches and tons of snacks.
Best Places to Work 2021: Closed Loop
No matter where employees are, the agency’s leadership puts an emphasis on empathy and continual communication. Closed Loop is organized into small studios with a studio lead who mentors about five employees each. “I try not to overcomplicate things, and over-engineer systems or processes as it relates to people management,” says founder and CEO Lance Loveday. When employees are going through a rough patch, “why in the world wouldn’t you find a way to offload them, and reduce the pressure on them, so that they can get back into balance, and be able to return to being a star performer for you.”
The shop also has a strong culture of giving. It regularly contributes to charities and gives every employee two annual volunteer days, as well as $100 to donate to a non-profit of their choosing.