Apologies in advance, but what follows amounts to an ad -- an ad
for a business that should not exist:
I refer to the You Probably Don't Want to Do That industry --
the practice of protecting advertisers from incalculable damage to
their brands because management is too a) buried in the creative
bunker; b) buffaloed by their agencies; and/or c) dense to see the
catastrophe gathering just above them. A nice part of my livelihood
resides there, a fact that is happy for me but otherwise simply
pitiful.
The latest evidence: Nivea, and a perfectly innocent print ad by
DraftFCB that
nonetheless should have never, ever, ever seen the light of
day.
The controversy blew up over Nivea's "Give a damn"
campaign, which implores men to groom themselves the way they used
to up till the Lyndon Johnson administration -- you know, when
Brylcreem was a leading national advertiser. The premise is that
casual-and-comfortable has gotten out of hand, and that the
solution is a bunch of product. A little dab'll do you.
The first two ads feature exceedingly kempt models who have
dangling in their right hands the faces/scalps of their recently
unkempt selves. It's a little disturbingly Hannibal Lecter-ish, but
that is not the source of the controversy. In one ad, the model is
evidently in Vegas, grasping what looks like the head of the Geico
caveman. The headline: "SIN CITY ISN'T AN EXCUSE TO LOOK LIKE
HELL." But because this is 2011, and advertisers are unfailing
diverse in the casting, the other ad has a black model, and his old
countenance features a scraggly afro and goatee. That headline:
"RE-CIVILIZE YOURSELF."
Seriously? Re-civilize yourself?
It took about five minutes for the internet to go batshit. The
accusations went flying, more or less typified by the charge that
Nivea was "unapologetically racist." Pressure was put on Nivea
spokeswoman Rihanna to sever ties with the company. Nivea parent
Beiersdorf AG was at pains to prostrate itself in shame:
"This ad was inappropriate and offensive," it declared, "and for
this we are deeply sorry. This ad will never be used again."
Now let's look at the facts. The ad is not "unapologetically
racist." The campaign is about the difference between looking messy
and looking sharp, and was merely trying to be ethnically diverse.
Contrary to the assertion of some angry commenters, the afro that
is discarded is traded in not for un-"natural" hair, but simply for
a short, neat cut. "It was never our intention to offend anyone,"
Nivea says, and truer words have never been press released.
All of which matters not one little bit. We live in the world.
The world is full of very bad memories and ongoing slights and
lingering hatreds and ever-present tensions and a whole lexicon of
loaded language sure to instantaneously trigger the most malignant
of associations. When you invoke "civilized" in connection with a
black model, you cannot help but summon its opposite. When a group
has been abused, and enslaved, for centuries by explicitly racist
presumptions of savagery and even sub-humanity, the word
"re-civilize" is at the very least a sharp poke in the eye.
That should have been obvious to everyone at DraftFCB, and
surely everyone at Nivea, who are supposed to be stewards not only
of the brand but the Beiersdorf shareholders' investments. There
are only two possibilities. One is that everybody on guard duty was
sound asleep, which itself is a court-martial offense. The other is
that they are all so wonderfully colorblind and tra-la-la pleased
with their transcendent goodness that they couldn't see beyond the
ad's actual innocence to the inevitable reaction in the
aforementioned outside Real World. Which is naivete so gargantuan
as to constitute malpractice.
But not much in the way of surprise. Year after year, the misses
keep on coming. There was the Reebok Pump ad, which deemed it
hilarious to show a bungee jumper plummet to his death over Puget
Sound. There was the Nintendo spot that told kids to defy their
parents because life is meaningless. There was the ForEyes Optical
ad combining a social message decrying homelessness with a
two-pair-for-one price promotion. Similarly, there was Groupon's
jaw-dropping Super Bowl commercial, which used the oppression of
the Tibetan people as a peg to advertise half-price curry and other
fabulous dining deals.
Now that 's how to amass an ad hoc group of the highly
motivated. Try Googling the terms "offensive" plus "ad" plus
"boycott." Pack a lunch. You'll be there a while.
As I sit in my office, I look over at my display case of stupid
PR crap sent to me over the years, and there, resting on top, is my
prized piece of swag: a yellow, 1:18 scale model Hummer, decaled on
the side with the logo Just for Feet. It was sent to me in January
1999 along with a copy of the erstwhile athletic-shoe retailer's
forthcoming Super Bowl ad. That, perhaps you recall, featured a
barefoot Kenyan runner being tracked across the veldt by a military
vehicle full of white mercenaries. They stalk the runner, drug him
into unconsciousness and put Just for Feet sneakers on him.
Har dee har har. For only the second time in what was at that
point 14 years of ad-reviewing, I phoned the agency and warned them
not to run the ad, on the grounds of racism, imperialism and
arrogant disdain of centuries of Kenyan culture. The agency's
response: "But we feel it is humorous."
On the Monday after the 1999 Super Bowl, nobody at the agency or
the client was in very good humor. Despite an immediate apology,
Just for Feet was overwhelmed by ill will. It wound up suing the
agency for gross incompetence, and soon was driven -- by a pretty
yellow Humvee, you might say -- out of business forever.
Probably every brand manager on earth should keep the yellow toy
displayed, too, as a reminder of the wages of obliviousness.
Evidently Nivea's did not.
Me, I should be delighted. My daughter will go to college
because there is a market for identifying hidden-in-plain-view
disaster. We appreciate the magnanimity of your industry, but that
this should be a business for me or anyone else is not just
pitiful. It is ridiculous.
ABOUT THE AUTHOR
Bob Garfield, now a consultant, has reported
on advertising, marketing and media for 28 years.