Hit parades of the financial valuation of brands -- also called brand equity -- are regularly published in business, financial and economics magazines. With their billion-dollar estimates, they have become ritual figures that aim to reassure CEOs, board members and the financial community of the worth of high investments in brand building. At the same time, other headlines strike fear in that same audience, asking, "Are brands dead?" and "Do brands matter?"
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Illustration: Andy Martin |
Branding professionals may become infatuated and forget the real
sources of brand equity. It's easy to underestimate the true
factors behind brand success. It is an often-overlooked fact that
all growing stars of the brand-equity hit parades share two common,
striking features: They all innovated their business models and
integrated their distribution. |
These figures are, of course, questionable. After all, it's hard to really evaluate a brand from the outside -- without having access to company's internal data, such as the real sales figures of each of its products, in each channel, knowing that consumers weigh brands differently per product and per channel.
The financial intention
Still, while the validity of these brand-valuation estimates may be questionable, they do at least stress the essentially financial intentions behind building a brand.
Companies do not build brands for the sake of it or to have authors write books on them or to make the streets livelier thanks to billboard advertising. They do it to grow the business, make it ever more profitable and create an intangible asset.
Even low-cost airlines, for example, think of themselves as brands and want to create a perception of uniqueness in their own segment. They invest in everything -- pricing, service and communication -- that will make the consumers think of them and only them when considering a low-cost airline. Communication is not the least of their strengths, and they use exceptional prices as an appeal, even if there are only a few seats at that price. It's enough to create an anchored perception of an unbeatable-price brand.
Because of this relentless emphasis on brands, reinforced by the ritual publication of brands' financial value, slowly over time, branding has been constructed as a separate field. There are fewer and fewer seminars on marketing itself but a lot of books and symposia on brand building.
Brand narcissism
There is a risk, however, of the branding community's falling in love with its own image: One could very easily come to believe that brands are the one and only issue of importance.
Indeed, branding professionals may become infatuated and forget the real sources of brand equity. In fact, it's easy to underestimate the true factors behind brand success. It is an often-overlooked fact that all growing stars of the brand-equity hit parades -- brands such as eBay, Amazon, Dell, Starbucks, Ikea -- share two common, striking features: They all innovated their business models and integrated their distribution.
Looking at one of these stars, Dell, whose brand financial valuation is relentlessly growing, one question inevitably arises: Is Dell's success due to its brand or to its business model? Dell innovated with both a made-to-order business model and direct contact with clients, which enabled the company to drastically reduce costs. It can be argued that it is not the Dell brand but its economic engine that allows the company to announce more price cuts, putting rival Hewlett-Packard in a difficult position between two boa constrictors, Dell and IBM.
The Dell brand is not the be-all, end-all. It captures the fame, but that fame has been made possible by Dell's category-killing business model. The same holds true for each of the other brands mentioned above. These brands made competition obsolete by implementing radical new business models.
Trade brands, the new paragon
The second striking feature shared by brands regarded as modern heroes of brand building is the fact that most, if not all, integrate their distribution. Dell is a distributor, exactly as Amazon, Starbucks and Ikea are. Some low-cost airlines, meanwhile, are their own distributors, selling only through the internet. In short, whether we like it or not, they are all "trade brands."