WHAT RETAILERS ARE BUYING: A year in e-commerce M&A |
"What's most interesting is now you see offline and traditional
retailers move into the e-commerce sector," said Bob Ennis,
managing director of Petsky. "Big , well-capitalized companies are
recognizing that e-commerce is becoming indistinguishable from
commerce, period."
The entire retail category is driving toward segments such as
mobile, tablets and social media -- leading to a veritable alphabet
soup of new sales channels, from m-commerce to t-commerce to
s-commerce and even f-commerce (that 's mobile, tablet, social and
Facebook commerce, for the uninitiated). Here's a primer.
M- &
T-COMMERCE
As more and more smartphones hit the market -- 72.5 million
Americans over 13 are toting them, according to ComScore -- phones
are becoming shopping assistants, marketing and loyalty tools, a
portal to online purchases and a replacement for consumers'
wallets.
Consumers are already spending on their mobile devices. Mobile
shopping, excluding travel in the U.S., doubled last year to more
than $3.4 billion, according to ABI Research, while travel
purchases add another $1.5 billion. Already eBay is seeing
significant revenue from mobile, with sales of $2 billion in 2010,
more than triple 2009 levels.
And it's not just phones. Many retailers report that half of
what they consider to be mobile traffic comes via tablets,
according to a Forrester Research report. Tablets (t-commerce) are
expected to be a big driver of mobile commerce because they are
better-suited to browsing, and will likely steal share from
desktop- or laptop-based shopping, wrote Forrester principal
analyst Sucharita Mulpuru.
Still, mobile has sidled up to the in-store experience as a
shopping aid or way for customers to find products or services in
proximity. That's why *eBay
snapped up barcode-scanning app Red Laser, after consumers flocked
to the app to price-compare in stores. Then eBay scooped up
location-based service Where, which helps consumers find the
products and services closest to where they're standing. Groupon,
which popularized daily group deals, has also begun making moves
toward a mobile app. After acquiring mobile developer Mob.ly last
year, it's since launched Groupon Now. The app helps consumers find
activities or meals in an instant when they, say, walk out the door
of their office, looking for a lunch spot. Groupon has also
purchased an early Foursquare competitor, Whrrl, to layer customer
loyalty into its mobile services. "It plays perfectly to mobile:
anywhere, anytime I can react, which a PC can't do," said Mark
Beccue, senior analyst for ABI Research. "It's the impulse buy on
steroids."
The latest frontier in the category is mobile wallets, which has
tech companies such as Google, as well as credit-card companies and
wireless carriers, scrambling to be first. Google is shipping
phones with chips that allow touch-to-pay, and it acquired
mobile-payments firm Zetawire to enable entirely mobile-based
transactions with select bank- and credit-card partners.
F- &
S-COMMERCE
Consumers' ability to share items and opinions with friends, as
well as buy directly on sites where they already spend time
socializing, has caught retailers' attention. In total, Americans
spent the equivalent of more than 100 years (53 million minutes) on
Facebook during March, according to ComScore.
Express, JCPenney, Walmart and 1-800 Flowers are just a few of
the companies seeing big opportunity in social commerce. Express
called s-commerce the "next step in our evolution as a retailer"
when it announced earlier this month that its full product
assortment would be available on Facebook. And Walmart cited the
influence of social networking on shopping habits when it purchased
Kosmix, a social-media filter.
Still, in a recent Booz & Co. report, the firm called the
market for s-commerce "embryonic" but rapidly evolving, estimating
that revenue from s-commerce will reach $30 billion globally in the
next five years. A 2010 survey by the firm found that 27% of those
who had spent at least one hour a month on social-networking sites
and had bought at least one product online in the previous year
would be willing to purchase physical goods via a social-networking
site.
Some such as 1-800Flowers.com and Shoebuy.com are also seeing
success in tempting consumers with virtual goods. IFeelGoods, for
example, has run promotions with both retailers offering Facebook
Credits in lieu of traditional discounts or coupons. In one such
program, 1-800Flowers offered consumers 50 Facebook Credits -- the
equivalent of $5 -- and logged 4,000 transactions.
But despite the enthusiasm of some, others are increasingly
skeptical about Facebook's potential to drive e-commerce. Forrester
recently published a report acknowledging the "few pockets of
success" but calling Facebook's ability to drive revenue "elusive"
and saying that the site is "unlikely to correlate directly to
near-term sales."
CPG
E-COMMERCE
Major players are also waking up to the potential of packaged-goods
e-commerce. In recent months, the likes of Walgreens and Amazon
have bought their way further into the space with the purchase of
Drugstore.com and Quidsi -- owner of Diapers.com, Soap.com and
BeautyBar.com -- respectively.
Amazon's deal highlighted the potential for selling consumer
staples online. Household products, like toilet paper, shampoo and
cleaning supplies, account for a small but rapidly growing slice of
online sales. Last year, online sales of such products were nearly
$10 billion, up from $4 billion in 2003, according to Nielsen.
Likewise, Walgreens has been working to strengthen its
e-commerce and mobile-commerce offerings, as well as get a leg up
on competitors CVS and Rite Aid.
"Our acquisition of Drugstore.com today significantly
accelerates our online strategy," Greg Wasson, president-CEO of
Walgreens, said at the time. "This acquisition offers a unique
opportunity that will provide us immediate access to more than 3
million savvy, online loyal customers, and will allow us to move
even closer to our existing customers through relationships with
new vendors and partners, adding approximately 60,000 products to
our already strong online offering."
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CORRECTION: An earlier
version of this story said Amazon, and not eBay, acquired
barcode-scanning app Red Laser.