Ambassador programs
College ambassador programs have long been an easy way to connect with younger fans. But they have evolved beyond using students to pass out free samples, according to Windsor Western, co-founder and president of Her Campus Media, which works with brands on college campus marketing.
“Brand ambassador programs used to be about free stuff—think Red Bull giving out free cans,” she said. “But now it’s about creating communities and experiences on campus. Brands are looking for consumer advocates because Gen Z does not want to hear from brands directly.”
She adds that thoughtful swag and merch have also become more valued.
“The usual brand T-shirt is seen as wasteful or trash by Gen Z,” Western said. “But premium merch like bucket hats, custom Stanley cups or belt bags get used more often.”
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Ambassador programs can also serve as focus groups for consumer feedback. Every Man Jack kicked off an ambassador program across a handful of college campuses and has been using them for brand research.
“In the first month we ask them how they discovered our brand, or where they heard about us,” said Hall. “We also ask what other products they are using, what they want to see from us. They even tell us where we should show up on campus.”
Other brands have been growing their ambassador teams. Beverage brand Celsius’ ambassador program, Celsius University, started in 2022 with 18 paid creators. It now has over 200 reps on 76 college campuses who promote its beverages.
“We have a lot of interest in the program, and our biggest challenge is not being able to bring them all on because we want to scale strategically,” said Kyle Watson, Celsius’ global chief marketing officer. “We want our internal team to have bandwidth to help them and sustain it.”
The ambassadors have helped grow brand awareness despite beverage contracts on campuses, Waston said. Most schools have a contract to sell Coke or Pepsi products, meaning other beverage brands cannot sell there.
“Selling is near impossible if you are not under one of those umbrellas, so that is a challenge,” said Watson. “One tactic is to go off campus, be around where kids are, like student housing.”
Celsius also has several NIL deals, and Watson said it would like to do more with both NIL and Celsius University going forward.
“I think there are more ways to align across both programs,” she said. “There are a lot of things that athletes could do to mentor student ambassadors.”
Olipop’s Vigilante said that an ambassador program is a longer-term brand goal, citing the need for internal personnel to help sustain and grow a program. “You can’t dip a toe in,” he said. “It needs to be managed and we would need to build out that team internally.”
Poppi also tripled the size of its internal college ambassador team in the last three months after receiving over 2,500 student ambassador applications this month, according to Allison Ellsworth, Poppi’s co-founder and chief brand officer.