The playfulness must be self-aware, too, to land properly with Gen Z.
“At its worst, it would be taken as, ‘We’re being zany and ironic and quirky,’” said Brooks. “It’s about having that intentional self-awareness, so the brand doesn’t come across as cringe. Knowing when it’s a little too much, and when you can let the personality in, that’s where charm comes through. That’s the superpower.”
In the end, it’s about nailing the carefree yet knowing tone that Gen Z enjoys, while also giving them tools to participate in the work.
“CosMc’s is nice, because you have these physical spaces to create moments—this is a great selfie spot, for instance, or there is a great little discovery in the packaging,” said Garvey. “There’s always going to be that tension of, ‘How do I roll this out on a larger scale?’ But honestly, it’s about not overthinking things. If you like this, if there’s a spark there, let’s make it work somewhere. Let yourselves play. You don’t have to like talk at consumers. Give them tools. Give them a means of creating shareable content.”