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Analysts point to a series of missteps that date back years,
from a failure to upgrade stores to a lack of clear positioning in
a market dominated by Target , Walmart and upstart
dollar stores. And even as parent company Sears Holdings
Corp.plots a comeback, prognosticators remain pessimistic.
"They really are a slow-motion train wreck," said Sid Doolittle,
a former retail executive and retired founder of McMillanDoolitte
retail consulting firm in Chicago. "Long term, retailers have to
have a reason for existence that customers love. What do you love
about Kmart?" he said. "There's nothing really."
Another low point came late last year when Sears Holdings
announced plans to close 100 to 120 Kmarts and Sears in the face of
continuing sales declines at both chains. At Kmart, same-store
store sales fell 2.7% in the fourth quarter, ended Jan. 28, and
1.4% for the full fiscal year, the company recently
reported. To date, Sears Holdings has marked more than 50
Kmart stores for closure. (In total, the company operates more than
1,300 Kmarts.)
Sears Holdings declined to answer questions for this story. A
spokeswoman would only say that Kmart would be announcing a new
strategy soon. The chain's marketing remains in flux after Chief
Marketing Officer Mark Snyder departed late last year. Its agency
of record is DraftFCB, Chicago,
which handles branding campaigns such as "Kmart Smart," meant to
position the retailer as helping shoppers make smart decisions. But
as of late, advertising has been less about branding and more about
pushing sales and a layaway program.
That's a tough message in a crowded field, and one that would
seem ready for an overhaul. Target 's pitch is "better experience
but still good price and Walmart is rock-bottom price," said Paul
Swinand, who covers Sears Holdings for Morningstar. Kmart, on the
other hand, "[hasn't] had a clear brand position," he said. Sears
Holdings spent $215 million in measured media on Kmart last year,
compared with $221 million in 2010, according to Kantar Media.
Walmart had $622 million in measured media spending in 2011,
falling from $873 million the year before, while Target spent
nearly $683 million in 2011, vs. $639 million in 2010, according to
Kantar.
Analysts suggested that one way out would be to focus on Kmart's
core base of low-income Hispanic consumers in urban
areas. Indeed, Kmart has recently put a growing emphasis on
multicultural marketing, including partnering with Univision on a
Spanish-language game show set inside a Kmart. Last year the
retailer launched general-market and Spanish-language ads for its
Sofia Vergara collection featuring the Colombian actress.
Minneapolis-based agency Peterson Milla Hooks, which used to work
with Target , was appointed last spring to handle Kmart's apparel
and home business.
While some urban shoppers are lured to suburban Walmarts for
cheap prices, Kmart's advantage is that it has more stores closer
to where this population lives in cities, analysts said. In other
words, the one-time king of discounters might evolve into a niche
player, if it hasn't already. "They really have become an ethnic
discount store, and that could be a successful strategy," said
Britt Beemer, chairman of America's Research Group, a
consumer-behavior research and strategic-consulting firm that
focuses on retail. "They are trying to build a niche in an area
where they don't have to be as low [priced] as Walmart because they
aren't directly competing with Walmart." But, Mr. Beemer added,
"it's only going to survive until Walmart gets in there and kills
you."
Walmart is already moving in with smaller stores such as the
"Walmart Express" format being tested in urban areas. At the same
time, Kmart is getting new competition from dollar-store chains,
which are expanding aggressively.
It was not supposed to be this way. Only a few years ago, Kmart
was talking about growth -- not contraction --with its 2005
acquisition of Sears to create Sears Holdings. Spearheaded by
billionaire hedge-fund manager Edward Lampert, the merger was
supposed to revive both chains in part through cross-marketing of
their respective brands. Kmart, for instance, began selling Sears'
Craftsman and Kenmore brands. The merger got off to a rough start,
though, when Sears Holdings quickly backtracked on a move to
convert some freestanding Kmart stores into a new format called
Sears Essentials after the concept failed to resonate with
shoppers.
Meanwhile, Kmart stores "really lost out in the Sears
combination by being ignored primarily," Mr. Doolittle said. While
shoppers could buy Kenmore at Kmart, "it's pretty hard for somebody
to get excited about buying a washing machine at Kmart," he added.
While the new items drove some traffic, it was a "drop in the
bucket compared with the big picture." Overall, Sears Holdings has
not produced revenue growth in six consecutive years after the
merger, Morningstar noted in a recent report.
In reality, Kmart's problems began decades before the Sears
union. Analysts point to the mid-1980s and early 1990s, when the
retailer went on an acquisition spree, buying chains such as Walden
Book Co., OfficeMax and Borders. "They got totally off track," Mr.
Davidowitz said. "They acquired a whole bunch of different
businesses." As a result, "they lost focus on their business, and
they let somebody like Walmart take over their space."
Kmart had shed the acquisitions by the mid 1990s and gained some
momentum with several marketing and merchandizing innovations under
then-CEO Floyd Hall. In 1997, for instance, the retailer grew its
relationship with Martha Stewart, launching a line of bed, bath and
paint products in her name, which marked the first strategic
alliance between Ms. Stewart and a major marketer. (She left Kmart
in 2009.) The retailer also unveiled an exclusive line of "Sesame
Street "- branded clothing for newborns, infants and toddlers. By
1998, the company was reporting increased store visits and more
spending per visit, according to an Ad Age story at the time
heralding the company's "turnaround."
But the reversal was short-lived. Struggling to find its place
between low-price leader Walmart and cheap chic Target , Kmart
filed for bankruptcy in 2002, while closing 283 stores. Mr.
Lampert, known as a reclusive dealmaker, brought Kmart out of
bankruptcy in 2003, emerging as chairman and lead shareholder. His
tenure has been marked by cost-cutting and criticized by some for a
failure to make store upgrades. "Their stores just look tired,"
said Bonnie Knutson, a marketing professor at Michigan State
University.
Mr. Lampert outlined his philosophy in a 2005 letter to
shareholders recently cited by The New York Times, saying he would
spend when investment produced "real bottom-line benefits" but "it
would be a mistake to plow money into capital expenditures merely
because that is the "accepted practice.'"
Is that Kmart smart?