Make your website the primary media vehicle for the moment. It’s a customer platform, not just a product showcase. Treat it accordingly. Use funnel reports to analyze how people are flowing into the site (e.g., from acquisition, email and search campaigns). Then use page path reports to uncover roadblocks on site.
Look for three things: friction, noise and confusion. Focus first on friction points—where consumers get stopped, or where they toggle back and forth between pages. Your site needs to be frictionless this fall, and friction points reveal underlying issues around noise and confusion. You lose a percentage of targets with every toggle. It means there’s something confusing about the product presentation, or there’s just too much to consider.
Explore solutions with A/B testing and get used to it—so it becomes a reflex rather than a periodic event. For example, you can test different visual hierarchies on mobile, then prioritize graphics that link to pages with the highest conversion rates. Or test adding links to empty carts based on a user’s site history with tools such as ReBuy (a Shopify cart plug in). And keep testing to evolve as patterns shift.
Start Christmas even earlier
The holiday shopping season will be notably compressed this year, with fewer days between Black Friday and Christmas. Not only will competition for consumers’ attention and dollars be more intense; many marketers will chase the media impressions they couldn’t buy down the election stretch.
September is the time to start experimenting with promotional offers, messaging and user flows to determine what resonates most with your audience. For example, test free gifts with purchase above your average product value. Find the threshold at which customers drop off and analyze whether the added revenue more than offsets the lower conversion. Or try different creative for the detail pages of products you’re promoting. That way, you’re ready for the rush.