The internet is declining. Rather than seeing the pandemic’s turbocharged embrace of digital continue, people have left isolation and entered the real world—leaving less time for screen time.
With seemingly no more screen time to capture and saturation of internet users in the developed world, the internet has finally reached maturity; the growth phase has ended. This means that as economic conditions worsen, digital ad dollars have no choice but to decline.
In this new environment, digital is just like TV, retail stores or anything else. It will ebb and flow with the economy and be just as susceptible to gravity as the rest of us. Digital will assuredly remain important but treat it like it is: A 30-year-old technology that’s useful to meet marketing objectives, and not the be-all and end-all.
The quiet ascent of machine learning
In spite of the internet’s maturity, technological progress continues. And the biggest technology to impact marketing is machine learning. Long touted in the tech sector, machine learning has been slowly and silently upending marketing as we know it. It’s about to become a lot less silent.
This trend has already disrupted media buying and planning. The days when a human planner could beat algorithms in finding a brand’s audience are long past. Look for algorithmic dominance to spread to every kind of media.
There’s been a lot of talk about Generative AI—a new crop of algorithms that can create photos, videos and copy based on broad directives. This technology is already available in some advertising niches and will soon spread.
Generative AI is part of the broader evolution to data-driven creative, which allows marketers to rapidly produce and test large volumes of low-fidelity messages. With this development, broadcast messages can be tested in advance, so we’ll know audience response before an ad goes live.
Customer experience will also be transformed by machine learning. Personalized emails, CRM communications and highly targeted social media are increasingly the norm. Look for 1:1 experiences to become the standard.