Last week I logged 71 hours.
And while I found myself at the office over the weekend, I never
once pulled an all-nighter, nor did anyone I was working with. Why?
I simply do not believe in them.
I'd like to think I'm done with those for the rest of my career,
although a little voice in my head tells me that in this business
it doesn't come that easy and I'm really lucky to be working for a
small agency.
In fact I was at a gathering of new-business professionals and
someone joked out loud that those who didn't pull all-nighters at
his shop weren't seen as dedicated to career or company.

Noelle WeaverCareers-in-Marketing.com even suggests to young
hopefuls that this is the price of entry in our business:
"Continual deadlines in advertising and PR can cause high levels of
stress and pressure. The advertisers may have to work all night or
weekends to ensure a presentation is properly prepared to meet a
pressing deadline."
Why do we set this precedent for ourselves?
All-nighters, in my opinion, burn out your staff. All-nighters are
when the most mistakes are made. Pull all-nighters repeatedly and
you'll soon have employees who are missing work because of health
issues or are just in plain need of sleep and sanity. This can be
costly to your agency's productivity levels. And speaking of
productivity . . . when you have employees who are constantly
grinding away and chained to their office chairs, you can kiss high
levels of creative thinking goodbye.
That little voice comes back in my head and reminds me that we're
still a service business after all -- and advertising and
communications is one of the most cut-throat industries out there,
so sometimes, don't we need to make that sacrifice?
When I landed the role of heading up business development at my
current agency I made a personal declaration that I would put an
end to all-nighters for anyone working on new business -- be it the
research team, creatives or the PowerPoint guy in the art studio.
Perhaps it was the pain of too many nights sitting in a darkened
office all alone at 4 a.m. trying to make sense of the notes I had
scribbled seven hours earlier. Perhaps it was the realization that
if new business acted like a client to the agency, it would be
easier to create deadlines that would hold more people (at all
levels) accountable for the work and descisions they made
throughout the process leading to a more timely delivery and better
end result. Maybe it was simply that I didn't want folks to resent
the new-business department as much as they had at the big agencies
I worked at in the past.
Look at it this way. Yes we're a service business -- so is the
restaurant industry. But the really great ones aren't open all
night. And those that are open 24/7? They usually give you pretty
mediocre food and service.
Yes. I know that not every client is going to be a dream. Some of
them will still call you at 4:45 with a request and the really bad
ones will call you on Sunday. But it is my belief that the example
you set as a 9 to 5 agency (on your best days) means that when a
call comes in at the end of the day the response becomes "When do
you need this?" as opposed to "You'll have it by 9 a.m." As
agencies we should be proactive, not reactive. That's the real
precedent we need to set for ourselves.