American Airlines : World's Greatest Flyers Fly American 90s
Effort Also Aims To Reshape Social Media Conversation
Editor's Pick
American Airlines wants travelers to know "The world's greatest flyers fly American."
That's the pitch the carrier is making in its newest campaign, which debuted Sunday night on NFL football. The airline wants to encourage its customers to travel with proper etiquette when flying -- to be ready to go through security checkpoints or prepare for the event of crying babies, for example -- and its creative agency CP&B delivers that message tactfully in the spots.
In a 60-second spot, breathtaking shots from places like Sydney, Auckland and Hong Kong -- all new destinations the airline travels to -- are shown with captions referring to American flyers such as, "They walk faster in airports than anywhere else," and, "They like babies, but bring noise-cancellation headphones."
A 90-second video shows a pair of massive hangar doors opening, with a narrator saying, "We have a history of changing flying. We pioneered the airport lounge. The loyalty program and the transcontinental jet flight. But now all of this has become table stakes, so instead of focusing on getting to A to B, we're going to focus on what it means to change flying again."
But the broader goal of American's push might be to reshape its image on social media, the place where many irked customers call out airlines when their travels are less than optimal.
"The demographic of the type of customers we have is changing," said Fernand Fernandez, VP-global marketing at American Airlines. "The pervasive use of social tools, for example, digital and video -- these are things that are becoming more important for us to connect to and for us to start a dialogue with our customers."
The airline will encourage its customers to use the hashtag #GreatestFlyers when they have a hassle- free experience at security or if a flight attendant goes above and beyond to deliver great service, for example.
"The bigger goal here is to create, celebrate and acknowledge these types of behaviors and hopefully, amplify them on social media," Mr. Fernandez said.
Read the full story on Adage.com.
Credits
- Date
- Aug 29, 2016
- Brand :
- American Airlines
- Client :
- American Airlines
- Agency :
- Crispin Porter Bogusky
- Vice President/Chief Creative Officer :
- Ralph Watson
- Vice President/Executive Creative Director :
- Michael Raso
- Executive Creative Director, Production :
- David Swartz
- Copywriter :
- Kathy Hepenstal
- Associate Director, Production :
- Sloan Schroeder
- Executive Video Producer :
- Ramon Nuñez
- Executive Video Producer :
- Ramon Nuñez
- Junior Video Producer :
- Shelby Hawkinson
- Executive Vice President/Managing Director :
- Danielle Whalen
- Account Director :
- Joselyn Bickford
- Content Supervisor :
- Claire Marquess
- Content Manager :
- Ben Song
- Business Manager :
- Katherine Graham-Smith
- Business Affairs Manager :
- Daphne Papadopulos
- Associate Planning Director :
- Jennifer Hruska
- Senior Strategist :
- Sarah Garman
- Strategist :
- Bethany Lechner
- Production Company :
- Gentleman Scholar
- Creative Director :
- William Campbell
- Creative Director :
- Will Johnson
- Executive Producer :
- Jo Arghiris
- Head of Production :
- Rachel Kaminek
- Senior Producer :
- Tyler Locke
- Project Lead :
- Chris Finn
- Compositor :
- Ryan Kaplin
- Compositor :
- Romel Pablo
- Flame Artist :
- Karen Heston
- Production Company :
- Plus Productions
- Editor :
- Nicholas Lofting
- Assistant Editor :
- Bryce Harvey
- Senior Post Producer :
- Lennon Barnica
- Production Company :
- Lime
- Engineer :
- Mark Meyuhas
- Executive Producer :
- Susie Boyajan
- Music Company :
- JSM Music Inc.
- Chief Executive Offier and CCO :
- Joel Simon
- Composer :
- Joel Simon
- Composer :
- Jimmy LaValle
- Company :
- The Album Leaf
- Executive Producer :
- Jeff Fiorello
- Producer :
- Norm Felker
- Engineer :
- Norm Felker
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