The fact of the matter is, Flo is now part of the American
cultural fabric, and I don't have to explain what Progressive
is.
Prior to 2005, if I'd written that a car-insurance
spokescharacter was a recognizable part of the American cultural
fabric, you wouldn't have let me behind the wheel of a car. But at
the dawn of the new century, Geico, using a pile of Warren
Buffett's cash, shook up the insurance-marketing category with a
saturation effort featuring numerous campaigns. Progressive
followed with Flo in 2008. Their efforts sparked a dormant corner
of the marketing world into a $4 billion-a-year ad inferno.
Insurance giants Allstate and State Farm not only
took notice, they had to play catch-up. In 2011, when talking about
the new "Mayhem" campaign, one Allstate exec got right to the
point. "We wanted to kick Flo's ass." That speaks to the power of
Flo as a marketing tool. That and market share. Progressive had
4.9% of the auto-insurance market in 1999. In 2012, its market
share was 8.3%, according to the National Association of Insurance
Commissioners.
Like a lot of powerful -- and popular -- advertising characters,
Flo can be polarizing. A quick Google search will turn up "I
Hate Flo" groups on Facebook and even a blog post titled "Flo the
Progressive Insurance Lady and Why She Should Die," written by
someone who's got both grammar and anger issues.
But I like Flo. And so do millions of Americans.
Of course, with a campaign this old, the marketer might be
tempted to experiment or ditch it. Indeed, Progressive has rolled
out a Flo-less corporate campaign, a talking spokesbox and "The
Messenger," a somewhat creepy drifter of whom the less said, the
better. But Progressive's marketing execs aren't stupid. During
each one of those other efforts they made it clear that Flo wasn't
going anywhere.
Besides, marketers -- and viewers -- can walk and chew gum at
the same time. Geico's Gecko can do his thing while the company
cycles through googly-eyed stacks of cash and banjo players and
exuberant camels and cavemen. (Fun fact: Stephanie Courtney played
the HR woman in the short-lived ABC comedy "Cavemen," which was
based on one of Geico's first big ad hits.)
And while Progressive considers its next move, the real Flo can
keep doing what she does best -- charming some of us, annoying the
hell out of others of us and making Progressive an instantly
recognizable household name. I, for one, am more than happy to meet
Flo's family in this, her 100th, spot.
Advertising that a viewer looks forward to? That deserves four
stars.