China's newest digital darling is a mashup of several existing
applications, with a few fun features like "Shake Shake" and "Drift
Bottle." WeChat users trade text, audio and video messages with
friends over mobile-data networks. There's a popular
group-messaging function and newly unveiled live-chat capabilities.
Photos can be posted on an Instagram-like "Moments" page, while
"Look Around" identifies other WeChat users nearby. There's also a
QR-code reader.
"We love to use all the social connections because different
people want to connect with us in different ways," said Ben Wilson,
marketing director for Reckitt Benckiser in
China, talking about Durex's online-communication strategy. "On
WeChat, you can be a little more personal."
One big reason for WeChat's stellar growth is that contact lists
are linked to Tencent's QQ instant-messaging platform, which has
more than 700 million active accounts. But users can also make
friends through Drift Bottle -- picking (and sending) notes at
random from mobile cyberspace. Shake Shake connects users who
happen to be shaking their smartphones at the same time. It's a
quick way to swap contact details. Pete Blackshaw, global head of
digital at Nestle, recently
tweeted about having a major WeChat "shake-fest with friends and
colleagues."
Should Twitter, Facebook, Instagram, WhatsApp, Skype and others
be worried? Considering that WeChat's stellar growth has come in
large part from QQ, maybe not. But Mark Natkin, a technology
analyst in Beijing, says the West can learn a thing or two from
WeChat.
"They can be a little more aggressive in adding more social
features more quickly," he said. "In the earlier stages, any user
you mentioned WeChat to would say, "Oh, Shake Shake! I can go out
and meet people I don't know.' It was something interesting and
unusual. And that got a lot of buzz going, getting people to try
it."
Out of all the Chinese digital products, WeChat is perhaps the
best positioned for global expansion. Launched in January 2011 as
Weixin ("way-sheen"), it was rebranded in April 2012 with the
globally palatable moniker WeChat. It's offered in languages from
English to Turkish to Arabic. Tencent says WeChat is Apple's No. 1 social-networking app in
Southeast Asian countries like Thailand and Malaysia, but also in
Saudi Arabia. It's being promoted in Indonesia, India, Argentina
and Australia.
Blog TechNode quoted WeChat
Product Director Zeng Ming as saying that Europe and the States is
its next challenge.
Tencent has been picky about who's allowed to do WeChat
marketing. "Every time we talk to clients, we say you have to
commit to doing social CRM," Ms. Ong said.
How Marketers in China Are Using WeChat