Trusting that talent and their voices is essential for online
success.
If you're worried that the talent doesn't align with the brand,
don't invest. But if an influencer's audience aligns with your
brand, give them a shot. Then optimize what works and get rid of
what doesn't. If one of the influencers you sponsor happens to
launch a viral video, that's a bonus. But one spectacular piece of
content is not the goal.
The goal is to scale. The goal is to launch thousands of pieces
of content simultaneously that directly drive revenue.
When I explain this new reality to CMOs and marketing VPs, they
almost always respond with the same question: What about quality
control?
The question they're really asking is: What can we control? It's
two things:
Messaging: Scalability begins with attribute-driven messaging.
Geico's "15 minutes could save you 15 percent or more on car
insurance" is a great model. Regardless of what chaos or creativity
dominates the screen in a given video, Geico's content is always
tied up with the same value proposition.
Audible has similarly done a great job on social campaigns by
letting influencers supply their own hooks as long as they
communicate the company's core message of "I read an awesome book
[insert title and description] and you can buy the audio version of
the book at Audible. Add this promo code and save." As with Geico,
business attributes drive Audible's online messaging because it
knows that new consumers search for attributes (audiobooks,
bestsellers, etc.) more than brand names when Googling products and
services.
Calls to Action: Ironically, discussing "calls to action" puts a
lot of marketing execs to sleep even though the strategy is
essential for tracking and scaling Social ROI. Look, I get it. It's
much more fun to dive into creative campaign concepts and
brainstorm viral online movements than it is to break down the
straightforward messaging that directs online audiences to redeem
special offers for products and services.
But here's the thing: Only one of those conversations is tied
directly to sales.
The best social marketers view influencers as a function of
their digital sales channels as much as cultural endorsers, which
brings us back to calls to action: The best calls to action are
repeatable, shareable and scalable. They can become the fabric of a
content-creation cycle for years.
Drilling down a little further, it's important that your calls
to action have binary accountability. Do you have a clear way to
ask viewers to click, purchase, or attend an event? Can you
directly measure whether or not they follow through? Great, you
win.
Reza Izad is CEO of Studio71