Ad Age is marking Black History Month 2023 with our third-annual Honoring Creative Excellence package. (Read the introduction here.) Today, Kin Co-Founder Kwame Taylor-Hayford—our second guest editor of the month—offers his thoughts about learning from failure.
As I considered what to share for this article, I realized that I, like many of my peers, have presented my career mostly as a rapid succession of positive, exciting moments—highlights intended to raise my profile and also motivate other creatives in the industry.
Truth be told, between these positive highlights, I’ve made many mistakes and missteps, but have learned more than a few valuable lessons over close to 20 years.
In 2009, I worked on JC Penney’s “Beware of the Doghouse,” a Valentine’s Day campaign encouraging men to buy their jewelry. I was responsible for extending the idea to digital and social platforms, amplifying its viral effect. Despite my best efforts, that part of the campaign was a complete disaster. We were one of the first projects to use the Facebook Connect API, which had just launched and was very buggy. The users’ experience on the site was very poor, disappointing our clients and ultimately costing the agency a six-figure amount in fees.