Ad Age is marking Disability Pride Month 2023 with our Honoring Creative Excellence package, in which members of the disability community revisit some of their favorite creative projects. (Read the introduction here.) Today, Carlos Terrazas, disability inclusion lead at McDonald’s, shares his thoughts about creating spaces of representation and belonging at the fast food giant.
People often primarily refer to two groups when discussing company diversity—those related to gender and race. So it may be surprising for some to learn that the largest diversity group in the world is people with disabilities.
More than 1.5 billion people—15% of the world’s population—live with a form of disability, regardless of their race, gender or age, and individuals will likely experience disability at one point in their lives, whether it be permanent, temporary or situational. For example, if you have ever broken your arm and had to use an assistive device/technology, you experienced a temporary disability. Or if you have a difficult time understanding the speaker in a noisy room, you are experiencing a situational disability that could potentially be eased with live captioning.
As the disability inclusion lead at McDonald’s, I help employees understand the nuances of disability, and work with the company to shape and implement our global disability inclusion strategy. I’m particularly proud of the work our team has accomplished so far to help build a more disability-inclusive hiring process and workplace for employees in our offices and company-owned restaurants.